Support
How can we help?
Watch how each task works in the app, find a quick answer or talk to the team.
- Frequently asked questionsShort answers about the account, the wallet, the card and the token.
- Contact the teamWrite to us. We never ask for your password, codes or recovery phrase.
- Security guideHow to spot scams and keep your account protected.
- Service statusCheck that every service is running normally.
Video tutorials
Tutorials are recorded in the real app, with a demo account and sample data. One task per video, step by step.
Getting started
How to create your Interban wallet (ibank address)
How to turn on two-step verification with an authenticator app
How to receive crypto in your Interban wallet
How to save a contact in Interban (and why it waits 24 hours)
Security and access
How to reset your Interban password
How to change your Interban password
Travel mode: protect your Interban account while abroad
Diamond Card
How to buy a Diamond Package on Interban (Diamond Card + INCOIN)
How to create your Interban Diamond Card (virtual card)
The player only loads from YouTube when you press play. Versions in other languages are being published.
All videos on YouTube